Speaker: Gerry McGovern Why the tiny tasks in the Long Tail get in the way of the top tasks of the Long Neck—and what to do about it. All websites are made up of a series of customer tasks. Some—the top tasks—are much more important than others—the tiny tasks. Unfortunately, many organizations spend more of their time on the tiny tasks than on the top tasks. This talk will give... 26:20
|
Speaker: Jeff Gothelf Designers have long relied on heavy documentation to communicate their vision for products and experiences. As technology has evolved to offer more complex and intricate interactions, the deliverables we've been creating have followed suit. Ultimately though, these deliverables have come to serve as bottlenecks to the creation process and as the beginning of...33:55
|
Speaker: Rachel Hinman Mobile user experience is a new frontier. Untethered from a keyboard and mouse, this rich design space is lush with opportunity to invent new and more human ways for people to interact with information. Invention requires casting off many anchors and conventions inherited from the last 50 years of computer science and traditional design and jumping head first...31:27
|
Speaker: Jesse James Garrett Whether you design websites or shopping malls, hospitals or mobile phones, you're designing for people, and people want to be engaged by the products and services in their lives. But human engagement comes in many different forms, and traditional design practices don't say much about creating engagement. As design evolves toward delivering integrated...28:41
|
Speaker: Kim Goodwin If you want a team to see the world through users' eyes, there's nothing quite as powerful as involving them in ethnographic field studies. However, teams can still struggle with translating their field experience into product features and design decisions. Journey maps help teams structure and share field data, identify opportunities, and determine what...29:07
|
Speaker: Derek Featherstone
Responsive Web Design is just one of the tools we use to create better designs. In this session, we'll explore what "better" design is, and apply that in new ways as we craft interactions between people and web sites and applications. In this talk, Derek looks at content, context and design, bringing them together in ways that show us what... 32:05
|
Speaker: Joshua Porter
The difference between a happy user and a confused one is small…many times our success using software hinges on the smallest of interactions. In this talk Joshua Porter will discuss microcopy, or the tiny bits of copy that helps users in times of need. Examples include reminding people to use the right email address, informing them that their credit card is... 30:21
|
Speaker: Steve Portigal
Some of the most effective ways of understanding what customers want or need – going out and talking to them – are surprisingly indirect. Insights produced by these methods impact two facets of innovation: first as information that informs the development of new products and services, and second as catalysts for internal change. Steve discusses... 32:21
|
Speaker: Peter Morville
Peter Morville's User Experience Honeycomb, one of the most popular visuals in our discipline, encourages us to go beyond usability by creating products and services that are also useful, desirable, findable, accessible, and credible. Now, for the first time, Peter explains why we must go further by creating "architectures of understanding" -- and why... 33:31
|
Speaker: Don Norman
Complexity is not only good, it is essential. Our lives are complex as are the activities we do. Our tools must match the activities. People think they want simplicity, but they are wrong, as evidenced by the fact that when offered the choice between a very simple product and one with more features, they opt for the feature-laden one. We don't want simplicity: we want... 1:14:00
|
Speaker: Christopher Fahey
Clay Shirky coined the phrase "cognitive surplus" to describe humanity's untapped mental energy, energy being put to spectacular and beneficial use in collaborate efforts like Wikipedia. User experience designers are rapidly learning how to tap into this surplus through social and psychological insights into human behavior, inviting users to channel their... 36:52
|
Speaker: Josh Clark
Get ready to rumble with this mobile battle royale: native app vs mobile web. Your referee Josh Clark pits the polish of native apps versus the accessibility of the web to help you choose the right platform for your app and audience. It's a decision that hinges not only on tech specs or audience reach, but also on subtle cultural... 45:22
|
Speaker: Kristina Halvorson
The way we talk about our content has significant impact on the way we treat it within our organizations… and, therefore, the quality of the content we produce. 39:24
|
Speaker: Stephen Anderson
Love creative problem solving, but need something more practical— something specific to User Experience? Stephen P. Anderson will share with you the exercises he uses to solve the REAL problems. You'll flex your critical thinking muscle through a series of jump starter activities. Even better, attendees may be encouraged to... 37:43
|
Speaker: Nick Finck
No matter how many departments your organization has, to your customers, it's all the same business. They expect a cohesive experience across all touch-points with your company, regardless of whether it's related to advertising, customer service, social presence, or the actual product or service you provide. The satisfaction of your customers, and thereby the success... 40:36
|
Speaker: Christian Crumlish
These days everybody talks about game mechanics, badges, points, and leaderboards, but less attention is paid to the role of play in digital experiences. After childhood, play rarely "just happens," but you can design for it. 38:47
|
Speaker: Louis Rosenfeld
As user research becomes firmly established in organizations around the world, it's tempting to congratulate ourselves and retreat to our shiny new labs. But our work is nowhere near complete. As currently practiced, user research remains narrow in focus, often limited to the qualitative methods that reflect our own educational biases, and the tools that fit... 36:24
|
UXLx Video Pass gives you access to the videos from all the keynotes that took place on May 13 2011.
You'll get to watch more than 6 hours of videos with 9 indudstry-leading speakers: Louis Rosenfeld, Christian Crumlish, Nick Finck, Stephen Anderson, Kristina Halvorson, Josh Clark, Christopher Fahey, Dario Buzzini and Don Norman. The videos were filmed with a multi-camera setup... 05:31
|
Advantages of Doing The Least You Can Do™
Speaker: Steve Krug You’ve done your usability testing, you've gotten your results: now what? Now--after struggling for months to write about this topic... 32:40
|
Speaker: Susan Weinschenk
We think that people are logical and rational, and that their decisions are made by careful thinking. But the reality is that the actions that people take at websites – whether they decide to register, buy, or take the action we would like them to take -- are made in a largely unconscious way. Although some decisions might come from... 36:01
|
Speaker: Eric Reiss
Thanks to CMS, it’s easy to fill a web page with dynamic content. Web 2.0 techniques and technologies make it easy for users to add their own contributions. And graphic designers are constantly seeking new ways to differentiate their work. Yet the noisier our pages get, the more difficult it can be to spot the important information. Worse... 43:13
|
Speaker: Luke Wroblewski
First person interfaces allow people to interact with the real world as they are currently experiencing it. These applications layer information on top of people's immediate view of the world and turn the objects and people around them into interactive elements. First person interfaces enable people to interact with the real world through a set of "always on"... 40:48
|
Speaker: Jared Spool
Experience design is no longer a nice-to-have luxury of a few organizations with tons of money and exceptional visionary management. It’s become commonplace for organizations that build products and web sites. Experience Design is a centerpiece of boardroom discussions and quickly becoming a key performance indicator for many businesses. However, you can’t... 46:07
|
Speaker: Donna Spencer
Would you like your design team to collaborate better? Are you looking to gather more valuable insights from your focus groups and interviews? 34:51
|
Speaker: Dan Saffer
New technologies, whether they are fancy, high-concept gestural interfaces or something as behind-the-scenes as a new algorithm, require some extra care when they're first being utilized in a new product. This care extends not only in the design process, but also to its introduction and explanation to users. This talk will cover, via case... 34:10
|
Speaker: Bill Scott
In any field of design, designers can enhance their craft by studying the work of others. Through the careful exercise of breaking down real-world solutions into their underlying principles and patterns, previous lessons can be applied to new sets of problems we encounter. Designing for web interfaces is no different. By necessity we are... 31:53
|
Speaker: Peter Merholz
User experience practice focuses on interactive screen-based experiences, typically the Web and increasingly mobile. However, the bulk of our customers' lives are away from these screens. As businesses try to embrace the totality of a customer's experience, crossing channels and coordinating touchpoints, they run up against the limits of... 40:56
|
UXLx Videos